• Implemented Total Process Management approach to business process improvement in the office environment. Was lead web programmer and interface designer on order management process, customer correction process, credit processing and pricing process. Team results included 53% reduction in order errors and 50-70% cycle time reductions. Web-based customer complaint management system links freight claims, credits, return authorizations, replacement orders and quality analysis.
• Designed and implemented remote order pull system - a web based system to pull orders from customer's web site, process the data, and create an EDI file for import into Oracle Production Environment. Results included a drastic reduction in late orders for customer and a decrease in order entry errors for the customer.
• Designed and implemented a web based imaging system. Print quality images are available at any workstation searchable by dealer name, order number, purchase order number, or included notes. Results included improved customer satisfaction and a reduction in customer service time spent searching files for paperwork.
• Developed a variety of intranet applications which have saved the company over $400,000/yr.

• Worked with various departments to provide timely, user-friendly, professional Intranet and internet solutions.
• Coordinated look and feel of web with marketing department to match print.
• Worked on several development teams to implement high-profile corporate projects.
• Used ASP to create websites that interact with data in SQL, Oracle, Access, and DB2 databases.
• Assisted data warehouse report writers in web enabling reports.

• Supervise the concept, design and implementation of all web projects for both Intranet and Internet.
• Worked on several Total Process Management teams in order to deliver cost saving systems.
• Designed intricate relational databases used by every department and every member of the organization on a daily basis.
• Maintain SQL and IIS servers - coordinating backups using BATCH processes and scheduled VBS tasks.
• Create and maintain documentation for intranet and internet systems.
• Provide twenty-four hour technical support for over 40 separate intranet/internet applications.
• Worked with Oracle DBAs to convert projects from SQL to Oracle.
• Worked with various departments to provide timely, user-friendly, professional Intranet and internet solutions.
• Coordinated look and feel of web with marketing department to match print.
• Worked on several development teams to implement high-profile corporate projects.
• Used ASP to create websites that interact with data in SQL, Oracle, Access, and DB2 databases.
• Assisted data warehouse report writers in web enabling reports.

• Cum laude
• GPA 3.6/4.0
• Phi Kappa Phi honor society
• Golden Key National Honor Society

EXPERT EXPERIENCE

asp.net, html, dhtml, javascript

INTERMEDIATE EXPERIENCE

vb.net, java, c#

WEB SITE SAMPLES

www.goresume.com

www.appliedtechfinancial.com

www.sutterfurnitureltd.com

www.johndoesplace.com